Order Cancellation

Order Cancellation

At “Vine,” we understand that sometimes situations change and you may need to cancel your order. We aim to provide a smooth cancellation process for our valued customers. Please review our policy below for more information:

1. Cancellation Fee

A cancellation fee of 80 Indian Rupees (INR) will be charged for each order cancellation.
This fee covers processing costs associated with order cancellations.

**2. Cancellation Process**

To cancel an order, please contact our customer support team as soon as possible at digitaldreams.dl@gmail.com or +91 9090333636.
Kindly provide your order number and the reason for cancellation when reaching out to us.
Orders can only be canceled before they have been shipped. Once an order has been shipped, it cannot be canceled.

3. Refund Details

After deducting the cancellation fee of 80 INR, the remaining amount will be refunded to your original payment method.
Please allow 2 business days for the refund to be processed and reflect in your account. The exact processing time may vary depending on your bank or payment provider.

4. Refund Exceptions

The cancellation fee will be deducted from the refund regardless of the reason for cancellation.
If your order has already been shipped, it cannot be canceled, and you will need to follow our return policy for a refund after receiving the item(s).

5. Contact Us

If you have any questions or need further assistance with order cancellations, please do not hesitate to contact our customer support team at digitaldreams.dl@gmail.com or +91 9090333636.

6. Policy Updates

“Vine” reserves the right to update or modify this Order Cancellation Policy at any time without prior notice.

Thank you for choosing “Vine.” We appreciate your understanding and cooperation in adhering to our Order Cancellation Policy. Your satisfaction is essential to us, and we are here to assist you with any inquiries or concerns you may have.