Exchange & Returns

Exchange & Returns

Exchange and Return Policy

At Vine, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with exchanges and returns. Please review our policy below for more information:

1. Eligibility for Exchanges and Returns

You may request an exchange or return within 2 days of receiving your order.
To be eligible for an exchange or return, the item(s) must be unused, unwashed, and in the same condition as when you received them.
Personalized or custom-made items are not eligible for returns or exchanges unless they are defective or damaged upon receipt.

**2. Exchanges**

If you would like to exchange a product for a different size, color, or style, please contact our customer support team at [Customer Support Email] within [X] days of receiving your order.
We will do our best to accommodate your exchange request. However, if the desired item is out of stock or unavailable, we will provide you with a full refund for the item’s purchase price.

Refund Details

Refunds will be issued for the purchase price of the returned item(s).
Please note that the original shipping or delivery fees are non-refundable.
The customer is responsible for any return shipping costs unless the item is defective or damaged upon receipt.

4. Defective or Damaged items

– If you receive a defective or damaged item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement or a refund, including any applicable shipping fees.

5. Contact Us

– If you have any questions or need further assistance with exchanges or returns, please contact our customer support team at digitaldreams.dl@gmail.com or +91 9090333636.

Vine reserves the right to update or modify this Exchange and Return Policy at any time without prior notice.

Thank you for choosing Vine. We appreciate your trust in our products, and we are dedicated to ensuring your shopping experience is a positive one.

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